All Systems Operational
Application Operational
API Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Sep 28, 2016

No incidents reported today.

Sep 27, 2016
Resolved - This issue was caused by a PSU (power supply) fault to a core router, along with a related hardware fault simultaneously, preventing normal failover behaviour, and leaving core routing in an abnormal state.

The core routers at fault are due for replacement in the next few weeks, and our hosting provider will be assessing this incident carefully, to reduce the likelihood of something similar occurring again.

Although the affected equipment is currently 'at risk' because the failed PSU has not yet been replaced, we're marking the incident as resolved as we don't expect any further problems.

Sorry for the issue this afternoon, and thanks for your patience whilst we fixed it.
Sep 27, 13:31 BST
Monitoring - Service is restored, the hosting provider will continue to investigate and resolve the issue. Sorry for the problems this afternoon.
Sep 27, 12:59 BST
Update - The affected equipment is currently being looked at. We'll update here again within 30 minutes or when we have more news for you. Thanks for your patience.
Sep 27, 12:54 BST
Identified - Our network provider has confirmed that they are suffering a core router failure which is affecting us. We'll update here when we have more news or in 30 minutes, whichever comes sooner.
Sep 27, 12:45 BST
Investigating - We are currently investigating this issue.
Sep 27, 12:42 BST
Sep 26, 2016

No incidents reported.

Sep 25, 2016

No incidents reported.

Sep 24, 2016

No incidents reported.

Sep 23, 2016

No incidents reported.

Sep 22, 2016

No incidents reported.

Sep 21, 2016

No incidents reported.

Sep 20, 2016

No incidents reported.

Sep 19, 2016

No incidents reported.

Sep 18, 2016

No incidents reported.

Sep 17, 2016

No incidents reported.

Sep 16, 2016

No incidents reported.

Sep 15, 2016
Resolved - This issue was caused by severe packet loss across our services in Manchester and York, due to a router hardware fault. The offending equipment has been disabled. Sorry for the problems this morning.
Sep 15, 09:33 BST
Monitoring - Service is accessible again. We'll post a further update once we have confirmation from our network provider that the incident is over.
Sep 15, 09:27 BST
Identified - This has been identified as a network issue by our network provider. They are actively working on a fix now. We'll update when we have a further update, and within the next 30 minutes. Thanks for bearing with us.
Sep 15, 09:19 BST
Update - Sorry for the disruption. We're currently investigating the problem and will update here as soon as we have news, or within 30 minutes. Thanks for your patience.
Sep 15, 08:56 BST
Update - We're investigating this now. The app is inaccessible (although parts of it are loading). We'll update again within 30 minutes or sooner.
Sep 15, 08:40 BST
Investigating - We are currently investigating this issue.
Sep 15, 08:30 BST
Sep 14, 2016

No incidents reported.